Delivery
| Where | United Kingdom only, for now |
|---|---|
| Cost | Free on every order, no minimum |
| Service | Royal Mail 2nd Class |
| Dispatch | Usually within 1–2 working days of your order |
| Arrival | Typically 2–3 working days after dispatch |
Every PALM is 3D printed to order in the UK, so there's a short making step before it's posted. If you need something urgently — a hospital discharge, a birthday — say so in an email and I'll do what I can.
Orders go through the letterbox where possible, so you don't need to be home.
Not arrived?
Royal Mail doesn't treat an item as lost until 10 working days after the due date. If yours is later than that, email me and I'll send a replacement. I won't make you chase Royal Mail yourself.
Returns
You have 30 days from the day your order arrives to change your mind and return it for a full refund. That's longer than the 14 days the law requires, because a soap pump adapter is something you need to actually live with for a week before you know.
How to return something
- Email hello@gethandl.co.uk with your order number.
- I'll reply with the return address.
- Post it back — a plain envelope is fine.
- I refund to your original payment method as soon as it arrives, usually same day.
Return postage is yours to cover on a change of mind. If the item is faulty, wrong, or doesn't match what was described, I cover it — send me the receipt and I'll refund the postage too.
Faulty or damaged
PETG is tough, but things happen in the post. Send me a photo and I'll replace it. No need to return the broken one.
If it doesn't fit
Don't send it back straight away — email me a photo of your pump first. Nine times out of ten I can make you one that fits, and I'd rather do that than take your money back and leave you with the same problem you started with. Custom fits are covered by a perfect-fit guarantee: if the made-to-measure one still doesn't fit, I remake it or refund you in full.
Your statutory rights
Nothing here reduces your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Under those regulations you have a minimum 14-day cancellation period from the day you receive the goods; the 30 days above is offered on top of that, not instead of it.